Change your details
Cora can update your address and help you get your phone number, email address or name updated too.
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Meet Cora
Here to help you 24/7
Introducing Cora
Meet Cora, your digital assistant. Available 24/7 to support you with questions about day-to-day banking.
Get an instant answer and be shown how to do things like make a payment, manage direct debits and find recent transactions.
Features
Balance and transactions
In your app or Online Banking, Cora can securely see your spending to search your transactions.
Order a PIN reminder
Forgotten your PIN? Get a PIN reminder.
Report a lost card
Cancel your lost card and securely order a new one.
Manage your mortgage
Manage your payments, or book an appointment.
Search our FAQs
Find out answers to frequently asked questions.
How to chat with Cora
Keep your question simple and straight to the point
Here a few examples:
- I want to set up a standing order
- How do I make a payment
- How do I download a statement
Cora might ask you a few questions to make sure you get the right answer, and may bring in a human colleague to help if necessary.
Where to find Cora
Online Banking
Log into Online Banking. From your home screen, click ‘Chat Now’ to start a chat. Criteria apply.
Our website
You can find Cora on the bottom right of your screen waiting to help on some of our web pages (including this one).
Why ask Cora?
Personal
Log into Online Banking or the mobile app and Cora will be able to search your transactions and order a PIN reminder.
Knowledgeable
Get an answer on over 200 topics, whether you want to make a payment or find out how to get a new card.
Available 24/7
Here to help all day, every day. No need to call us, get an answer instantly without having to wait to speak to us.
What's new?
Retail disputes OpenClose
Tap to Call OpenClose
Tap to Call
Tap to Call is a new feature in our app via Message us. You can now simply tap a button to call some of our teams, saving you time dialling a phone number. Tap to Call isn't available for all teams and instead you'll be given a number to call.
Account holders OpenClose
Future features OpenClose
Videos
As well as telling you how you can do your banking, Cora will be able to display helpful videos showing you what to do.