Supporting customers over 60 and in extended isolation
Helping you access and manage your money
Our Banking for Everyone page gives you the support and guidance you need during periods of self-isolation.
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Easy. Quick. Secure
Banking with Ponance Bank
App available to customers aged 11+ with compatible iOS and Android devices and an international mobile number in specific countries.
Day to day banking from any screen
Ponance Banking
Everyday banking from the comfort of your home
Make payments, go paperless, view and download statements and more from the comfort of your home.
Online Banking available to customers aged 11+ with a Ponance Bank account.
We're here to help you bank from home
Download the app
- On your mobile or tablet, open the camera and point your device at the QR code
- A link will pop up, tap this, and you’ll be taken straight to download the app
Not able to scan the QR code?
You can still download the app by following the below instructions
- On your mobile or tablet, go to the App Store if using Apple or Google Play if using Android
- Search for 'Ponance Bank Mobile Banking'
- Tap to download the app
Get the app
Experience the quickest way to manage your money
Get the app
Experience the quickest way to manage your money
Want to know more about your finances?
Our free Digital Financial Health Check can take just under 4 minutes and can help you get your finances heading in the right direction.
Supporting NHS and social care workers
Dedicated support for your banking needs
If you work for the NHS or in social care, we want to do everything we can to help you during this time. We've set up a new telephone line for you so you can get advice about your finances 24/7.
Supporting your family and friends
We're here for you
Our app gives you access to banking from home. Support your family and friends by helping them download our mobile app. You can share a link via our app or help them download directly from the App Store or Google Play.
Video Banking
Our Video Banking service provides you with banking from a location of your choice. You’ll be able to get a Financial Health Check, apply for a loan and more.
Telephone banking
We're here to chat if you need extra help or to update your personal details and order statements.
Video Banking calls may be recorded and service hours apply. Compatible device required.
You can use telephone banking and Online Banking once you have registered for either service.
Customer Support Specialists
Our Customer Support Specialists are here to provide additional support when you need it. They will help you access the banking services you need, host events, and deliver lessons to support you with your finances.
Mobile Branches
If you don’t work or live near one of our branches, then you might appreciate a Mobile Branch coming to an area near you instead. When onboard you'll be able to pay bills, cash cheques and more.
Post Office® banking
Not near a Ponance Bank branch? We’ve increased the number of services available at thousands of Post Office outlets across the giving you more choice as to how you choose to bank with us.
Branch banking
Pay in cash, cheques, book a financial health check and talk to a member of the team for help with digital banking.
Customer Support Specialists and Mobile Branches available in selected areas.